Our commitments
- The tourist office reception area is easy to access.
- There is a space dedicated to reception and information accessible to all audiences.
- Tourist information is available free of charge via high-speed wireless internet access in the tourist office reception area.
- The tourist office must commit to opening its main tourist information office at least 180 days per year.
- There is a permanent reception service in French and English, during the opening hours and periods of the main tourist information office.
- The tourist office collects, validates and disseminates information that is as complete as possible and regularly updated, on the local tourist offer relating to accommodation, tourist sites, events and entertainment, public and private transport services available, vehicle rental of all types, and any other service useful to tourists.
- The tourist office provides free paper tourist maps or plans.
- Tourist information is available on a website adapted to fixed and mobile devices and compatible with the main browsers. The site is available in French and English; the translation is carried out by qualified people.
- The tourist office sets up a system for collecting and processing complaints and organizes the study of customer satisfaction on the various services it offers. It sets up actions to improve reception and formalizes its internal procedures.
- The tourist office has accounts on social networks and uses them to promote the destination and respond to questions and opinions published.
- The tourist office employs a manager with appropriate professional skills, holding level 5 training or professional experience in a similar position, and permanent staff representing at least 3 full-time equivalents worked.
- The tourist office maintains a dashboard of local tourist attendance, in particular the number of visitors welcomed to the tourist office; attendance at the website, and tourist sites in its geographical area of intervention.
- The tourist office develops and implements a tourism strategy specifying the missions of the tourist office in the following areas: reception policy, marketing, animation of the network of tourism stakeholders, support in the digital transition, assistance to project leaders, promotion of the destination and general public communication, awareness-raising actions for tourists and tourism stakeholders in terms of environmental protection and sustainable development, improvement of the tourist offer through the classification of accommodation and the dissemination of brands. This tourism strategy is validated by the community.
