Our commitments
- Un reception area Easily accessible, it welcomes all visitors.
- A space dedicated to tourist information remains accessible to everyone.
- Free access to High speed Wi-Fi allows you to consult tourist information on site.
- The Tourist Office opens its main office at least 180 days a year.
- The team provides a permanent reception service in French and English during opening hours.
- The Office collects, verifies and disseminates a tourist information Comprehensive and regularly updated. (Accommodation options, tourist sites, events, activities, transport services, etc.)
- Visitors have free access to tourist maps and plans in paper version.
- Le website It works on computers, tablets, and smartphones. It offers content in French and English.
- The Office collects complaints and measures visitor satisfaction in order to improve its services.
- Social media promotes the destination and allows users to ask questions.
- A qualified team provides professional support to visitors and partners. The Tourist Office employs a manager with appropriate professional qualifications, holding a level 5 qualification or professional experience in a similar position, and permanent staff representing at least 3 full-time equivalent positions.
- The tourist office maintains a dashboard of the tourist traffic local, in particular the number of visitors welcomed at the tourist office; the traffic to the website, of tourist sites in its geographical area of intervention.
- A tourism strategy guides actions in the areas of reception, promotion, marketing, support for professionals, digital transition and sustainable development. (Reception policy, marketing, network coordination of tourism stakeholders, support in the digital transition, assistance to project leaders, destination promotion and public communication, awareness-raising actions for tourists and tourism stakeholders regarding environmental protection and sustainable development, improvement of the tourism offer through the classification of accommodations and the dissemination of brands).
